Frequently Asked Questions (FAQ)

1. What products does Jones Road Beauty offer?
We specialize in high-quality eye makeup, including eyeshadows, eyeliners, mascaras, brow products, false eyelashes, eye primers, and tools—all designed to enhance natural beauty with ease and style.

2. Are your products cruelty-free?
Yes! All of our eye makeup products are 100% cruelty-free. We never test on animals, and we partner only with suppliers who share the same values.

3. Do you offer products for sensitive eyes?
Absolutely. Many of our formulas are ophthalmologist-tested, fragrance-free, and safe for sensitive eyes and contact lens wearers. Look for “sensitive-safe” tags in the product description.

4. Where do you ship?
Currently, we ship across the United States. We’re working to expand our shipping options to international locations soon.

5. How long will it take to receive my order?
Orders are typically processed within 1–2 business days. Standard U.S. shipping takes 3–7 business days depending on your location.

6. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this number to follow your package’s journey to your doorstep.

7. What is your return policy?
We offer returns within 14 days of delivery for unused, unopened products. If your item arrives damaged or incorrect, please contact us immediately and we’ll make it right.

8. How can I contact customer service?
You can reach our support team by emailing [email protected] or calling us at +1 (214) 868-4206. We’re available Monday–Friday, 9:00 AM to 6:00 PM CST.

9. Do you offer wholesale or private label options?
Yes, we do. If you’re a retailer or business interested in partnering with us, please email us with your inquiry and business details.

10. How can I stay updated on new product launches and promotions?
Sign up for our newsletter at jonesroadbecaty.site and follow us on social media for exclusive updates, tutorials, and beauty tips.